Frequently Asked Questions - Electric

What is a “kilowatt hour”?
Answer: 

Electricity is measured in kilowatt-hours (kwh). One kwh = 1000 watt hours. For example, one kwh is the amount of electricity used to light a 100-watt lightbulb for 10 hours.

Electricity is measured in kilowatt-hours (kwh). One kwh = 1000 watt hours. For example, one kwh is the amount of electricity used to light a 100-watt lightbulb for 10 hours.

How can I figure out how much energy an appliance uses?
Answer: 

Multiply the wattage (w) of the appliance by the number of hours of operation (hr), to get the watt hours (whr): w x hr = whr
If the appliance is on for less than an hour here are some quick conversions:
15 minutes = .25 hrs
30 minutes = .50 hrs
45 minutes = .75 hrs

Then divide the total by 1000 to get kilowatt hours or kWh: w X hrs = whrs/1000 = kWh

BELD’s rate is approximately 8.5 cents per kWh, so multiply the kWh total by $.085 to get the cost: kWh X $.085 = cost of running appliance

Finally, don’t forget to multiply your total by 30 to get a monthly total. Here’s the complete formula:

_______w X _______hrs =______whrs/1000 =______kWhr X .$085 = $______cost

And here are some examples:
Running one 100w light bulb for 10 hours
100w x 10 hrs = 1000whrs/1000 = 1 x .085 = $.085 or 8.5 cents.

Running a 750w space heater for 3 hours a day for a month
750w x 3 hours = 2250whrs/1000 = 2.25 x .085 = .10125 x 30 = $3.04

Using two 1500w hair dryers for 15 minutes a day
1500 x .25 375/1000 =.375 x .085 = .032 (per dryer/per day) x 30 =.96 x 2 = $1.92

You can use this formula for anything with a known wattage except things that cycle on and off, including refrigerator/freezers, air-conditioners, de-humidifiers, dryers, etc.

Will BELD trim my tree branches?
Answer: 

BELD does not trim customers’ trees. BELD’s tree trimming service—Asplundh Tree—will only trim the trees that are on town-owned property, not private property. If a branch from a tree on a customer’s property is dangerously close to our power lines, the branch will be trimmed.

I noticed that a streetlight is out. What do I do?
Answer: 

When calling BELD to report that a streetlight is out, please provide us with the location and the pole number. The number is located on the white tag on each pole. This saves time for our linemen locating the pole, enabling them to fix the light faster.

How much notice is required when a customer moves in or out of a location?
Answer: 

A 48-hour notice is ideal. This enables us to issue the necessary forms to have a meter reading done to activate or discontinue a customer’s account.

What is AMI?
Answer: 

AMI stands for Advanced Metering Infrastructure. It is proven technology that will enable BELD to maintain costs in a variety of ways, including reading electric meters remotely without having to physically visit them.

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How does AMI work?
Answer: 

As a customer uses electricity, an electronic module located inside the meter records the usage. This module transmits the usage data through a wireless communication network to our office to be integrated into our computer system. 

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How will AMI benefit me?
Answer: 

AMI should eliminate estimated meter readings and aid in outage notification and service restoration. 

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Will AMI service interfere with my radio, telephone, computer, television, phones, wireless internet access, invisible fence or other equipment?
Answer: 

We have no evidence to suggest that this will occur. The transmitting device operates in compliance with FCC regulations in a licensed spectrum to avoid interference with other electronic devices. The AMI system operates for short periods of time at a low-power frequency reserved for this purpose and should not interfere with other equipment.

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Is my account information secure on my AMI device?
Answer: 

Yes. Only meter readings and meter identification data are transmitted over a secure gateway to our office. The AMI system does not interact with, or transmit, personal customer information.

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Who can I contact if I have additional questions about AMI?
Answer: 

If you have additional questions about this advanced meter project, you can contact us at 781.348. BELD (2353) or via email at cservice@beld.com

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