No Internet connection?
Are your other BELD Broadband services currently working?
If you're experiencing a problem with other BELD services there may be an outage in your area, best place to check for outages is our Facebook or Twitter pages, the main page of this website, or you can always call our HelpDesk line 781.348.2353 for more information. If there is an outage our phones lines are going to be very busy and our social media outlets would be the fastest way to get the information you need.
First make sure your modem has power (lights are on), then reset it.
Please follow these steps in this order:
1. Unplug the power from your modem and wait 2 minutes
Note: If you have our phone service and are using a battery backup, you'll also need to disconnect the battery from the modem.
2. Also unplug the power from your router (if you have one)
3. Plug the modem back in and wait until it has fully restarted. This can take a few minutes
Note: If you are using a battery backup, reconnect the battery before plugging the power back in.
4. Plug the router back in and wait another minute
5. Check your Internet connection by opening a new web browser window
6. If you still have no Internet connectivity, restart your computer and then re-open a web browser and try to connect
7. If you are still experiencing issues after following the steps above, please contact our HelpDesk 781.348.2353 and we can run some tests and if needed setup a service call
Has your Internet connection been disabled? Viruses and Botnets
PCMAG.com put together a list of the best antivirus utilities for 2016
Note: Some of the programs listed also have free basic versions available.
Get the speeds you need with BELD Broadband!
Think your Internet may be running slowly? Click the image to the right to run a speed test to see what speeds are coming through to your PC. If the results are lower than you expect, bypass your router by connecting your modem directly to one computer and running the test again. If you still seeing slow download or upload speeds, call the HelpDesk at 781.348.BELD (2353) so we can run check for signal problems.
Want wireless in your home? Get BELD HomeNet WiFi today—just $3.95 a month!
Get the most from your BELD High-Speed Internet. BELD Wireless HomeNet allows everyone in your home to share a single connection. We make creating a network of your connected devices (laptops, tablets, eReaders, etc) easy.
Free installation ($49.95 savings)
Free service calls and phone assistance
No equipment to buy
Free equipment replacement
It's easier than ever to set up a wireless network! Here are some home networking tips that may come in handy if you just want to configure your own equipment.
Need to configure your email account?
We have put together detailed instructions of the most common email clients, from desktop computers running Windows Live Mail to iPhones. If you use something that isn't in the list, settings will most likely be similar to what's shown here. If you need additional assistance, call the HelpDesk at 781.348.BELD(2353) so we can walk you through the settings.
Mail server settings
Username: Your BELD email address without the @beld.net
Password: Your BELD email password (should be with your installation booklet)
BELD server settings:
If your email address uses @beld.net
Incoming Mail Server: pop3.beld.net
Incoming Mail Server Port: 110
Security Type: none
Outgoing Mail Server: smtp.beld.net
Outgoing Mail Server Port: 465
Security Type: SSL
Most families can get away with a 20x2 Mbps package, allowing you to surf the Web and stream video with 20Mbps download speeds or back up your content to the cloud with 2Mbps upload speeds. Netflix says you need 5 Mbps to stream HD content and 25 Mbps for 4K Ultra HD content, but you'll want faster speeds if you plan on connecting several devices to the web at once. If you're planning to stream 4K video content and have multiple devices connecting to your network simultaneously, seriously consider investing in faster download speeds, like 200Mbps, which should work for most users.